Frequently Asked Questions (FAQ)

Welcome to the Sestivo USA Help Center. Below you'll find answers to the most common questions about orders, shipping, returns, and more. Our goal is to make your experience as clear and straightforward as possible.

Orders & Payments

• How can I place an order?
  Simply browse our catalog, select your product, and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your purchase securely.
• Which payment methods do you accept?
  We accept major credit and debit cards (Visa, MasterCard, American Express), as well as Shop Pay, Apple Pay, and PayPal (where available).
• Will I receive an order confirmation?
  Yes. Once your payment is confirmed, you’ll receive an email confirmation containing your order number and summary.
• Can I modify or cancel my order after placing it?
  We process orders quickly to ensure fast delivery. If you need to modify or cancel, contact us at info@sestivo.com within the first 12 hours after purchase.

Shipping & Delivery

• What are your delivery times?
  Our standard delivery timeframe is 7–10 business days, including both processing and transit time. This matches the information listed in our Shipping Policy.
• How long does order processing take?
  Orders are processed within 1–2 business days before shipping.
• Which carriers do you use?
  We ship using reliable partners including USPS, UPS, and FedEx.
• Do you ship internationally?
  At this time, Sestivo USA serves customers within the United States only.
• How can I track my order?
  Once shipped, you’ll receive an email with a tracking link. You can also check your tracking number on our Track your order page.

Returns & Refunds

• What is your return policy?
  We offer a 30-day return period from the date of delivery. Products must be unused and in original condition. Read more on our Return & Refund Policy.
• Who pays for return shipping?
  If the product is defective, incorrect, or damaged, we cover the cost. For “change of mind” returns, customers are responsible for the return shipping fee.
• How long does it take to receive a refund?
  Refunds are processed within 7 business days after inspection, consistent with the timelines published on our website.

Product & Warranty

• Are your products covered by a warranty?
  Yes. All Sestivo USA products are backed by a 30-day quality guarantee. If an item arrives defective or damaged, contact us immediately for a replacement or refund.
• Are your lamps and accessories safe to use?
  Absolutely. All our lighting products comply with U.S. safety standards and are tested for performance before shipment.

Customer Support

• How can I reach customer service?
  You can contact us anytime at info@sestivo.com or call (314) 423-2222.
• What are your support hours?
  Monday – Friday, 9:00 AM – 5:00 PM (CST). We typically reply within 1–2 business days.
• Do you have a physical store?
  Not yet — we currently operate as an online brand headquartered in Sheridan, Wyoming.

Contact Information

If your question isn’t listed here, reach out — our support team will be happy to assist you.